Privacy policy
WigMuse Atelier Privacy Policy
Welcome to WigMuse Atelier (hereinafter referred to as "we," "us," or "our"). We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile application, and services.
1. Information We Collect
To provide you with our wig customization, purchase, and after-sales services, we may ask you to provide certain personal information in the following situations:
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Account and Contact Information: When you create an account, contact us, or make a purchase, we collect information such as your name, shipping address, phone number, and email address.
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Customization and Preference Information: To offer personalized recommendations, we may, with your consent, collect details such as your head measurements, desired hairstyle, hair color, and hair quality preferences.
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Order and Transaction Information: We collect information related to your purchases for processing payments, arranging shipping, and providing customer service. All payments are processed through secure third-party payment processors (e.g., Alipay, WeChat Pay). We do not store your full credit card details.
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Customer Service Communications: When you contact our customer service, we may keep a record of your communication to effectively address your inquiries.
2. How We Use Your Information
We use your personal information for the following purposes:
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To Fulfill Our Contract with You: To process and deliver your orders, manage returns or repairs, and provide customer support.
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To Personalize Your Experience: To recommend products that match your preferences and to provide services like virtual try-on, based on your customization data.
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To Send Important Notices: To communicate with you about your orders (e.g., order confirmation, shipping notifications) and important changes to our services. These communications are transactional and you may not opt-out of them.
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For Marketing and Promotions (With Your Consent): To send you information about new products, hair care tips, exclusive offers, and event previews. You can opt-out of these communications at any time by using the "unsubscribe" link in our emails or adjusting your account preferences.
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To Improve Our Services: For internal purposes such as data analysis, and research to enhance our products, services, and customer communication.
3. Sharing and Disclosure of Information
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
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With Trusted Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as delivery companies, payment processors, and data analytics providers. These partners are contractually bound to use your information only for the services we have requested.
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For Legal Reasons: Where required by law, regulation, legal process, or governmental request.
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In Connection with a Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will ensure the confidentiality of your information is maintained.
4. Your Rights
You have the right to access, correct, or delete the personal information we hold about you. You can also manage your marketing preferences through your account settings. To exercise these rights, please contact us using the details provided below.
5. Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, or destruction. These measures include SSL encryption for data transmission and strict internal access controls.
6. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
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Email: [email protected]
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Service Hours: Weekdays 9:00-18:00 (CST)
We will review and respond to your inquiry promptly.
WigMuse Atelier may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated effective date. We encourage you to review this policy periodically.